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CRMS

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Customer relationship management system (CRM) provides customer relationship management functions for satellite communication system operation. The system records and manages the basic data of all the agents and customers. It could provide communication service order management for all kinds of customers and all kinds of statistics and statements for marketing operators, as well as count and analyze customer consumption behavior.



Main Functions
●  Agent Information Management: Provide multilevel agent hierarchical management and support hierarchical combination;

●  Customer information management: Loosely coupled architecture. Manage and maintain customer information;

●  Business acceptance: Opening an account, business change, cancellation, transfer ownership;

●  Resource acceptance: Unitive equipment management, terminal management, prepaid card management, resource warning;

●  Statistical statements: Accounting statistics, order statistics and business management statistics;

●  User behavior analysis: User volume, age and other habits;

●  Customer service: Troubleshooting and experience database;

●  Online business office: Information display, query management, business management, service and support.

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400-676-9976
Address: Floor 8, Building B, No.11 Xinghuo Str., Pukou District, Nanjing, China.
Zip code: 210032
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